FAQs | VTX1

FAQs

Frequently Asked Questions

 

COMPANY INFORMATION

What services does this company offer?

Our broadband network delivers Internet, television entertainment and telephone applications to Residential and Commercial customers. We also offer Business to Business support and solutions for larger clients.

Where do you offer service?

Please refer to our Service Map.

How is your company structured?

We are a family of companies serving South Texas’ communities.  Our organization is made up of three distinct broadband service providers. Our parent company is called Valley Telephone Cooperative (VTCI) and our two subsidiary companies are called VTX Communications (VTXC) and VTX Telecom (VTXT). These two legal entities were created years after the Cooperative was established to expand into other markets and other lines of business. Refer to our Service Map to view the communities we serve.

When will you be offering service in my hometown, which has been announced as a future service area?

We are currently expanding our broadband network to include twelve new communities within the next 2 years. It is expected that service availability within these new markets will be gradual as underground construction is completed in phases. If you are an interested customer, please complete our online interest card, click on I want to Connect. This will help us keep you posted on service availability, company news and events. You may view our Service Map for a complete list of existing and future service areas.

 

SERVICES, QUALITY AND VALUE

What service plans/prices do you offer?

Our broadband service enables you to purchase different Internet, television and telephone service applications and features at various rates. Our monthly prices for residential and commercial broadband services range from $30-$60. We know we can provide the greatest value to our customers because we own and manage our broadband network. We also focus on providing the most valuable rate plans by selecting the top most efficient, reliable and affordable choices.

How can I get Internet services with your company?

The first step is to check service availability for your home/business. Depending on your location, our Internet service may be delivered through wireless, copper or fiber optic cable. See our Service Map and based on your location, this site will direct you to the Internet services and rates available at your location.

What types of broadband connections does your company offer?

Our company offers three different types of broadband connections: Digital Subscriber Line (DSL), wireless and fiber. The broadband technology you may receive will be based on your location. See our Service Map to learn about service availability in your area.

What is your bandwidth capacity?

Our bandwidth capacity may range from 10M-100M depending on your location within our broadband network. The bandwidth capacity will also depend on how many customers are using the network at the same time you do.

What is the quality of service like?

We provide quality service at affordable prices and have established quality assurance practices to achieve customer satisfaction at all levels. The level of service quality depends on service location and rate plan. Our Customer Service department can help you with sincere advice on your best options.

How long does it take to get service connected?

Once your home/business is connected to our network, it will take about 2-5 business days to enable service.

What channels does your television service offer?

Please see our Channel Guide.

What are your Internet service speeds?

Our Internet speeds range from 10M-50M depending on your rate plan. To view the rates available at your location, follow the link on our Service Map.

What type of equipment does your broadband service require?

Our broadband network enables customers to get Internet, television and telephone service applications and features, so it depends on your service plan, but the only types of equipment that you can expect to place within your home/business facility are structured wiring, television set top boxes and remotes.

 

CAPITAL CREDITS

What are capital credits?

Valley Telephone Cooperative, Inc. allocates a percentage of the profit margins to each member-owner of the Cooperative on a pro-rated basis, according to the total profit generated from communications service usage. These allocations to Cooperative members are known as capital credits. Customers served by our affiliate companies VTX Communications and VTX Telecom are not member-owners of the Cooperative and therefore, do not receive capital credits

Who qualifies to receive capital credits?

Only residents, businesses and institutions within Valley Telephone Cooperative’s service area can be member-owners, thus receiving capital credits. Cooperative members are allocated capital credits based on their annual billed amounts from telephone service and, effective January 1, 2013, from Internet and television services. Customers served by our two other affiliate companies, VTX Communications and VTX Telecom, do not qualify to become members of VTCI because they do not reside within the Cooperative’s service area and they do not receive capital credits.

When are capital credits distributed to members?

The VTCI Board of Directors annually reviews the financial status of the cooperative to determine whether a refund is feasible and if so, how much. They strive to operate in a prudent business manner so that the member-owners will continue to have the very best communication service possible at the lowest cost consistent with sound economy and good management.

TECHNICAL TERMS

What is bandwidth?

Bandwidth is a measure of the information-carrying capacity of a communications channel, usually measured in a quantity of data, such as megabits per second.

What is broadband?

The word Broadband refers to telecommunication that provides multiple channels of data over a single communications medium whether it is copper, coax, category 5 or fiber optic. Broadband service allows faster Internet speeds and greater data transmission capacity.

What is fiber optics?

Fiber optics is the technology associated with the transmission of information as light impulses travel along glass or plastic strands. Optical fiber carries more information than conventional copper. It is not subject to electromagnetic interference or the need to re-transmit signals, because its signal travels over longer distances than copper.

What is Fiber-To-The Premise (FTTP)?

Fiber-To-The Premise (FTTP) refers to the technology used to deliver telecommunication services directly to the home or business. Fiber optic cables run directly to the facility, enabling high broadband access and allowing customers to enjoy quality Internet, television and phone service.

 

WIRELESS

Do I need an Ethernet or NIC card to use your wireless service?

Yes your computer needs a network card in order to connect to our service.

What equipment do you install at my house for wireless service?

See diagrams Inside the Home, Outside 1 and Outside 2.

Can I connect more than one computer to this service?

Yes, you can through the use of a router or wireless router.

Can weather affect the Wireless connection?

The short answer is No. However, your speed may decrease by up to 50% during torrential downpours of 6″ per hour or more. Fortunately for our users, this type of rain is very rare in our coverage areas. Wireless links are not affected by fog, smog, snow or non-torrential rain.

Is Wireless the same as ‘satellite’ Internet?

NO. Wireless uses ground-based antennas to transmit data to your location. And while satellite systems usually require you to use a regular phone line and modem to send data, wireless systems are 2-way transmissions. Also, satellite systems have higher “latency” (the time it takes data to travel between 2 points) since the data has to travel from your location up to the satellite 22,300 miles over the equator and back down to the Internet. This can make surfing seem sluggish and videoconferencing and gaming unbearable.

VTCI Annual Membership Meetings 2013

When and where will the VTCI Annual Meetings be held?

San Isidro Annual Informational Meeting……..Sat. April 6 at 12:00 noon, San Isidro HS Gym
Bruni Annual Informational Meeting…………..Sat. April 13 at 12:00 noon, Bruni HS Gym
Tilden Annual Informational Meeting………….Sat. April 20 at 12:00 noon, McMullen HS Cafeteria
Raymondville Annual Membership Meeting…..Tue. April 30 at 5:30 p.m., Raymondville HS Gym

What meeting should I attend?

For your comfort and convenience, we have four meetings held at different locations throughout our service area. Be on the lookout for your invitation in the mail.

Members from El Sauz, Encino, McCook and San Isidro service areas attend the meeting held in San Isidro.

Members from Concepcion and Mirando City attend the meeting held in Bruni.

Members from Annarose, Artesia Wells, Fowlerton, Millett, San Miguel and Tilden attend the meeting held in Tilden.

Members from Hargill, Lasara, Port Mansfield, San Perlita and Stillman attend the meeting held in Raymondville.

When will you mail out the Meeting Packets?

Packets will go out from McAllen Post Office 3 weeks in advance from meeting date. Scheduled mail out dates are as follows:
San Isidro Packets – Tuesday, March 13, 2013
Bruni Meeting Packets – Tuesday, March 20, 2013
Tilden Meeting Packets – Tuesday, March 27, 2013
Raymondville Meeting Packets – Tuesday, April 9, 2013

What does the Annual Meeting Packet include?

A large envelope (Meeting Packet) is mailed to each VTCI member. Packet includes meal tickets and RSVP card. The 2013 Meeting Packet also includes a Ballot to vote for one Director candidate and to vote on Bylaws.

Why did I get a yellow postcard about Official Notice to Annual Membership Meeting?

Since we are not able to accommodate everyone at only one location, we separated members into four groups. We invite each group to attend their local meeting for a meal and prizes, and in accordance to our Bylaws, all members are invited to the Official Annual Membership Meeting. If you belong to the San Isidro, Bruni, and Tilden group your Meeting Packet is your invitation to attend your local meeting and the yellow card is the separate notification we are required to distribute.

How do I sign up to attend?

Simply fill out the RSVP card inside your Meeting Packet and mail it back to us.

Can I attend the meeting even if I forget to send RSVP card?

We will let you attend the meeting, but for your convenience, we encourage you to RSVP by mail or at least call ahead to inform us the number of attendees.

By when do I have to submit my RSVP?

The deadline is written on your RSVP card attached to the Meal Ticket Sheet.
Members attending San Isidro Meeting- deadline is Friday, April 6
Members attending Bruni- deadline is Friday, April 13
Members attending Tilden- deadline is Friday, April 20
Members attending Raymondville- deadline is Monday, April 24